Kavaro Help & FAQ

Where is my order?

Use the tracking link in your shipping confirmation. Tracking can take time to update after dispatch. If you need help, email gilliamivon@gmail.com with your order number.

When will my order arrive?

Products ship from our partners in China. Allow an estimated 5–10 business days before dispatch, plus 5–11 days in transit. Delays are possible. These are estimates, not guaranteed delivery dates.

Will my items arrive together?

Items may ship separately, with separate tracking links.

Can I change my address or cancel?

Email us as soon as possible with your order number. We will check whether the order can still be changed or cancelled. Changes are not guaranteed once processing begins.

Can battery toys ship to a PO box?

The selected route for battery-powered toys does not accept PO boxes. Please use a street address. An unsupported address can delay fulfillment.

My item arrived damaged or incorrect.

Contact gilliamivon@gmail.com with your order number, a description of the issue and clear photographs of the item and packaging. Keep the packaging while we review the issue.

How do I request a return?

Contact us before sending an item back. We will provide instructions after reviewing your request. Do not ship returns to the address printed on a parcel without confirmation.