Kavaro Returns & Refunds

30-day return requests

Email gilliamivon@gmail.com within 30 days after delivery to request a return. Include your order number and reason. Change-of-mind returns must be unused, in their original packaging and include all supplied parts. Used grooming, feeding and waste-handling items are not eligible for change-of-mind returns. These conditions do not limit help for damaged, defective or incorrect items.

Damaged, defective or incorrect items

Contact us as soon as you discover a problem. Include a description and photos if available. Kavaro Pet Co. will review the issue and arrange an appropriate replacement or refund. If we require the affected item back, we cover the return shipping. Photos are helpful but are not the only way to report a problem.

Return shipping

Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee. For items sold with standard shipping included, we do not deduct our original outbound shipping cost from an approved item refund.

Authorization and return destination

Contact us before mailing anything. We will provide authorization and the return address by email. Do not send items to the supplier or the address printed on your parcel unless we instruct you to do so.

Refund timing

We review returns within 5 business days after receipt and email the decision. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit.

Cancellations

Email us as soon as possible to request cancellation or an address change. We will check whether processing can be stopped; cancellation and changes cannot be guaranteed once processing begins.